Frequently Asked Questions
CAMERA : Can the camera be installed on the ceiling or also on the wall?
Yes both options are possible
GENERAL:Are there transport costs to been paid?
We do free shipment all over Western Europe
SMOKE AND CO DETECTOR: do I have to change the batteries frequently ?
Battery life is about 3 years > There is a warning light when you have to change the batteries
Wifi ROUTER : Do I have to buy this router?
If you have a WiFi router with a SIM card lock ; you don't have to buy > The Wifi router is connecting the detectors through the router with your telephone .
WiFi ROUTER : I have to activate the SIM card ?
Yes and you can connect till 10 mobile numbers . In Spain you can get a monthly contract for 5 Euro per month with 4GB with Simyo The router receives the WiFi signal from the detectors and immediately sends it via 3G/4G to the connected mobile phones. The images from the camera
BASIC PACKAGE . How will I get the discount ?
You put in the shop cart the 4 products and you will get the discount automaticly .
TUYA APP : Is the TUYA App free of charge for Android and Apple ?
Yes , you can download easily the app on your mobile for free . It is very safe . TUYA App is used also by the big brands like Siemens , Philips and others +60.000 applications .
CAMERA : How the camera starts functioning ?
The micro WiFi hidden camera features smart motion detection, captures any suspicious images when motion detection is triggered; This wifi surveilling camera supports loop recording, registering on a SD card up to 128GB (not included) Through theTUA Smart App you get the images immediatly on your mobile . As the camera is hidden in a dummy , the squatters and the robbers are not aware about the camera .. First thing they do when they see a camera is putng it out of use .
CAMERA : why a PIR Sensor ?
PIR sensors are much more accurate than normal motion detectors. A PIR (Passive Infrared) sensor actually detects the heat of a person. Imagine that you have an open window and an object moves, such as a sheet of paper (they do not have heat), or a door that, and the vibration is transmitted to a motion detector without a PIR. It would start recording automatically, creating many false negatives.
On the other hand, with a PIR sensor it would only record when it actually detects the presence of a person. In this way, you would achieve greater autonomy since the surveillance camera would only start working when it is really needed.
GENERAL : can I prepare the connections of the devices in another place ?
Yes you can prepare all the devices by following the mounting instructions and video wherever you are , matching the camera and the detectors with the IPhone or Smart phone and downloading the TUYA Slim App . It is a very good idea .When you arrive in your holiday home everything is ready .Only the camera has to be linked to the electricity net .Suggestion is that we send the goods to you in Western Europe free of charge and that you mention your spanish address for invoicing . So you have a proof for your insurance company and for the police that you have taken measurements to protect your 2nd home .